Jason Baumer

The user portal received a revamp along with the rest of the CloudPBX portal, when 'version2' was launched.   Here is how you can enable and view the new 'User Portal'.   1 - Login to the CloudPBX ...

Believe it or not, we find that connecting the headset is actually easier than it seems! When you first open the boxes, you'll be faced with a befuddling combination of cables, and it might seem a ...

Please use this form to provide us with E911 information, or to update existing information. ** Click here -- A unique submission is required for each physical location **  

CloudPBX uses the G722(64) and G711u codecs, which will use 134 kbps per call (67.2 kbps in each direction). You'll find that the 'upload/upstream' side of the last-mile connection will often be th...

When the phone shows 'initializing network', that most often indicates a problem with the local network, rather than phone configuration. The issue when this displays is definitely not the platform...

Most often, when there are echo issues with a headset, your callers will be reporting that they hear an echo. First, try a different configuration setting on the wireless headset base (pictures bel...

We normally configure CloudPBX to automatically route calls according to specific 'Time Of Day' rules, but on occasion you may want to override these rules - to stay open late or close early, for e...

'Remote Pickup' or 'Group Pickup' can be useful.  Here is an example of how this feature works: - Let's say you'e waiting to hear that a client has made payment on their account - The accounting ...

The example phone used here was a T48G, but these steps can be applied to all Yealink phones. You can of course use DHCP Option66 to configure these phones, but here is how to do it manually via t...

** Please note that these feature codes are not always set the same for all accounts. To check exactly what your available feature codes are, you can log in to the CloudPBX web portal at: https:/...