Jason Baumer

Here is a basic summary of how Hot Desking works: 1) The Hot Desking 'controls' are available to account administrators, this is not controlled in the User Portal. 2) You can find these controls ...

Any time that you report a call to our support team for review, it is very helpful if you can provide the 'Call ID' of the specific call.  This speeds up our review process, and eliminates any gues...

For second-hand phones, it is recommended that you reset the phone to factory defaults to wipe all previous configurations and settings. Polycom has three possible options for factory resets: "Rese...

Do you need to migrate your existing SIP trunk to CloudPBX?  Great! Once this is complete, you'll experience: improved and automatic redundancy (multiple layers of redundancy are inherent in Cloud...

We will add more detail to this list - such as configuration notes for each model.  In the meantime, this can function as a list of routers that we have either performed interop testing with, or al...

This article provides additional detail to our 'How to configure 'Time Of Day' routing' article, which can be found here.     1.  As with any Time of Day rule, go to the 'Advanced / Time Of Day'...

These phones were discontinued some time ago, but there are still a lot of these in service, as they are in many ways an early 'workhorse' of the VoIP space, and they still do a great job.   1 - ...

Here is a basic 'howto' set up a fresh DD-WRT for remote access.   1) Gain UI access to the router via your web browser.  The router is often at an IP such as 192.168.1.1 - that is its' default I...

Here are some basic resources that you may find useful while getting to know your Polycom IP450. Polycom Support - introductory tutorial Polycom Support - Detailed User Guide  

Normally, it is best for VoIP phones to be installed in a very controlled network environment.  This is where they work best, and the operating environment (typically an office with several IP phon...