CloudPBX User | Accessing and Managing your Voicemail from your Phone – Telephonic Communications Inc.

This is a summary of how to access and manage your voicemail box, from your phone.

First, you need to dial into the system:

Press a pre-programmed “Vmail” or “Voicemail” speed dial button on your phone;
Call your own extension (e.g. 101);
Dial *97 - you’ll need to enter the mailbox number and PIN (you can also check other mailboxes with this method)
You can also access your vm box from an 'outside' phone such as a mobile: dial in to your own extension, and when you reach your own voicemail greeting, press the star key ( * ).

If your voicemail box is already setup, you will be greeted with either of the following login requests:

■ “Please enter your mailbox number, then press #.”

■ Enter your mailbox number

■ “Please enter your password, then press #.”

■ Enter your PIN password

You will then hear the following greeting:

“You have ___ new and ___ saved messages.”
“To hear new messages, Press 1”
- Press 1
- see “New/Saved Messages Navigation” below...
“To hear your saved messages, Press 2”
- Press 2
- see “New/Saved Messages Navigation” below...
“To change your settings press, Press 5”
- Press 5
- see “Change Settings Menu Navigation” below...
  
  New/Saved Messages Navigation:

■ Press 1 to record or update your GREETING

■ See “Greeting/Name Menu Navigation” below...
■ Press 2 to record or update your NAME (for the Directory)

■ See “Greeting/Name Menu Navigation” below...

Press 3 to change or update your voicemail PIN password
Press 4 to set up a temporary greeting (this overrides your regular greeting until removed)
Press 5 to remove the temporary greeting and restore your regular greeting.
Press 0 to return to the Main Menu

Greeting/Name Menu Navigation:

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