'Call Parking' is a useful feature - it lets you 'hold' the call on one phone, and then pick up that call on any other phone in your account. You can use this to change which phone you are using in the office, or use it to pass someone else the call - for example, when you may not know which phone that user is currently near.
It is a bit like yelling out "Mike - call on line 1!" - here's how it works.
1. Check that your account has the 'Parking: Park and Retrieve' feature code enabled. Please ask your account admin to check this if you are not the administrator. This can be found under the 'VoIP Services' / 'Feature Codes' tab:
Just ensure this box is checked:
2. To use the feature, first you need to be on a call (it could be an inbound or outbound call, it doesn't matter). To use this feature, just use the transfer feature to send the call to a 'parking lot extension' of your own choice. You can also ONLY transfer to *3 (and provide no additional code) to have the system pick an available slot for you).
On an Aastra phone, it looks like this, for example:
- Press the 'Xfer' key, which puts your call on hold
- Enter *3 + the pickup number, for example: *301.
- Press the 'Xfer' key again to complete the transfer, which 'parks' the call.
- You'll see 'call transferred' on the screen if your are using a phone with a large screen.
- Your caller will be on hold at this time.
- To pick up the call from any other phone on your account, just dial the same code you did to 'park' the call - in this case, *301.
- You will immediately be connected with the caller.
This works with any reasonable string of digits that fits within your phone's permitted dial plan. We've tested dialling *31, *301, *3101, *3251, and they all work - so just use whichever makes the most sense for you.
You can also use your phone's 'blind transfer' button to bind transfer calls to the parking lot.
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