If you'd like your calls to take different paths depending on what time of day it is, CloudPBX can do that for you. A good example of this is when you'd like different groups of people, or different devices to be rung during and outside of working hours.
We believe the CloudPBX UI offers a unique method to configure this, which is the easiest method we have ever seen, in any phone system.
Here's how to configure call routing. You must be logged in as an administrator of your CloudPBX account in order to make these changes.
1) Find the 'Time Of Day' option under 'VoIP Services' / 'Advanced'. Click it to open this menu.
2) Click on 'Create Time of Day' - you will see the below configuration window. Click inside the 'Name' field and give this Time of Day rule an appropriate name. You'll need to create one rule for each routing possibility.
3) Select whether this rule repeats weekly, monthly, or yearly, and how often it repeats. The other fields will change depending on which option is chosen - for this example, we are setting up rules that repeat weekly. In this case, you need to highlight the days of the week this rule should be applied.
4) Then, use the sliding selection tools to set during which time period this rule should be applied.
5) At this point, the below image is what the configuration should look like. Note that if you'd like this rule only to start being applied at some point in the future, you can set that date as well.
Click the 'Save' button once you are sure the rule has been configured correctly, and you will be able to use this rule in your Callflows.
6) Next, you'll want to be able to trigger this time of day rule in your callflows.
Click on the 'Callflows' option, under 'VoIP Services'.
7) Click on 'Add Callflow', and you'll see the below dialogue. Give this new call flow a name that makes sense for your account.
8) The first thing that needs to happen in this callflow is that the time-of-day rule must be triggered. Find the object under the 'Time Of Day' callflow object group:
9) Select which timezone this time-of-day rule should be applied to. Your callflow should then look something like this:
10) Locate the object you would like to route to when your Time-Of-Day rule applies, and drag it over to the object you placed in the above step. Then, select which rule you'd like to have applied here. In this example, there are already two different rules to pick from:
11) Complete the configuration of this route - in this example, a ring group is triggered:
12) You need to ensure that calls received at all times will be covered by your callflows, so at minimum, you will also need to add the 'all other times' rule to your call flow. In this example, another time-of-day rule needs to be added first, to route calls during weekday office hours:
13) Here is what the callflow looks like when all three time-of-day options are added. You can see that all times are now covered by the callflow:
14) In most cases, you will actually want to nest other pre-existing callflows under this time-of-day rule. Below is how that looks:
15) Once you are done, remember to click the 'Save' button at the top of the callflow window - there is a text reminder up there, and the 'Save' button also pulsates to try and remind you of this requirement, so you don't lose all your work!
That completes this example of creating time-based routing in CloudPBX. You can easily create as many different 'Time of day' rules as you need!
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