Number Porting - Regional Numbers

Please use the below URL to submit a number port order:

LNP Order Form

 * Please note that this order form only permits a single document to be uploaded - you can submit additional documents immediately afterwards, once the ticket has been opened.  Just reply to the ticket that has been created with the additional documents you'd like to provide.

To begin the process of porting numbers into our network, we require the following:

1. The attached porting form, signed and completed with all non-toll-free numbers to be ported listed.
2. A complete and most recent invoice from any current providers of numbers that are to be ported.  This limits the number of times we will need to contact you for information regarding the account and related services, and lets us use the invoice to dispute any rejections that may arise.
3. A list of ALL numbers on the account, not just the ones being ported.  Sometimes these are not easily discerned from the invoice and so this may require placing a call to the current service provider.
4. Provide the direction to be taken for each number: port / disconnect / leave active (not possible to leave active in some cases)
   
5. A list of any attached services - this is normally ADSL - and confirmation that the service is to be disconnected.  If the service should remain active, then you'll need to separate it from the number / phone line services before starting the port order.

Most 'clean' orders are now completed within 10 business days, but the process can become intensely bureaucratic and can take as long as three weeks or more to complete.

Some key guidelines:

• We cannot port any numbers that have existing 'move' or 'disconnect' orders in place with the current provider.  There is no need to inform your current provider of the change, or to disconnect any numbers that you are porting.
• Any numbers with 'attached' services, such as ADSL pilot numbers, will require that the 'attached' service be disconnected at time of porting.
• If your account is complicated, it can be a good idea to isolate any numbers you wish to port to a separate account from services that you wish to keep active.
• If your name or address has changed recently, please let us know, as that can cause delays.
• The port date and time can be scheduled for any weekday time between 9:30am - 4:00pm EST, at no additional charge.

• Additional fees are associated with scheduling porting outside of the above times.  They are as follows:
  Between 7:30 - 9:30 AM or 4:00 - 7:00 PM EST on normal business days, there would be an extended hours surcharge of $125.  For a port to occur outside of these hours, or on the weekend, a $275 after-hours charge would apply.