1 - Navigate to the CloudPBX portal, and log in.
2 - The first time you log in, you will see the 'Control Panel' (which looks like the below), and may see a bit of a 'wizard' that is supposed to guide you through the interface. Just close that 'wizard'.
** You may already be viewing the 'User Portal' when you log in, if so - skip to step #5 below.
3 - Look in the top-right area of the page, and click on the 'Apps' grid:
4 - ... and then click on 'User Portal'. This will open up the User Portal.
5 - You'll be looking at the Voicemail page. Here, you can play, download, forward, or delete your own voicemail messages.
6 - Click on the 'Settings & Devices' tab. You'll see the below (this example user does not own any devices:
7 - To forward to an outside phone, click the 'Enable Call Forward' box, and a field will open up that allows you to enter a phone number. Enter the desired 'target' number, and check the other options that you would like to have applied.
'Also Ring My VoIP Phone' - rings your desk phone at the same time. If this is not checked, calls will be forwarded without ringing your desk phone.
'Keep Caller ID' - when this is checked, the outside callerID of the person calling will be displayed on the screen of the phone that the calls forward to. Otherwise, that callerID will be changed to your company's CallerID.
'Send Voicemail to Email' - this should already be checked, and has nothing to do with forwarding, it just enables the 'voicemail to email' feature.
** Tap 'Save' once you are done **
8 - That should be it! To remove the forwarding, simply uncheck the appropriate box.
If you run into any trouble, just let us know by emailing support@telephonic.ca, and we can help you out.
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